Welcome to Alight in Zen, an online platform providing mental health counseling services in Bangladesh. These Terms and Conditions govern your use of our services. By accessing or using Alight in Zen, you agree to comply with these terms.
Alight in Zen provides online mental health counseling through qualified professionals in Bangladesh. By accessing or using our platform, you agree to comply with these terms and conditions.
Important: We are not a crisis service. If you or someone you know is experiencing an emergency, suicidal thoughts, or self-harm tendencies, please contact local emergency services immediately.
You must be 18 years or older to use Alight in Zen services.
Our services are available only in Bangladesh and subject to local laws.
Online mental health support including video, audio, and chat-based counseling.
Medical diagnoses, psychiatric treatment, or medication prescriptions.
Licensed professionals operating as independent practitioners.
Alight in Zen facilitates connections between users and therapists but is not responsible for therapy advice, effectiveness, or results.
If you have concerns about your therapist, you may report the issue through our platform.
Provide truthful personal information for registration and therapy.
Use the platform respectfully without abusive behavior.
Maintain confidentiality of therapy sessions and account details.
Our services are paid, and session costs will be displayed before booking.
We accept bKash, Rocket, and other local payment methods.
Therapy sessions are private and confidential. We do not share your personal data with third parties without consent.
Therapists may break confidentiality if they believe you are at risk of harming yourself or others, or if required by law.
For more details, please read our Privacy Policy.
We are not responsible for the outcomes of counseling sessions or decisions made based on therapy.
We are not liable for service interruptions, technical issues, or therapist availability.
We are not liable for any harm, injury, or crisis resulting from a user's mental health condition or actions.
If you are in distress, please reach out to:
999
+880-2-55165001
+880-1730339001
You may discontinue using Alight in Zen at any time.
We may suspend or terminate your account for terms violation or misconduct.
These terms are governed by the laws of Bangladesh.
Any disputes shall be resolved in Bangladeshi courts.
We may update these terms periodically.
Continued use of our services after changes means you accept the revised terms.
If you have any questions about these Terms and Conditions, please contact us: