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Privacy Policy

At Alight in Zen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data.

Last Updated: July 2025

Important: By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platform.

1. Information We Collect

Personal Information

Name, phone number, and email address
Payment information
Date of birth and gender

Health-Related Information

Mental health concerns
Personal experiences shared during therapy
Therapeutic conversations and notes

Usage Data

Device information (mobile/desktop)
IP address for security
Session logs and chat records

Health Information: Information shared during therapy is strictly confidential and used only for counseling purposes.

2. How We Use Your Information

Provide and improve mental health counseling services

Match you with a suitable therapist

Process payments securely

Ensure compliance with legal and safety regulations

Enhance user experience and platform security

3. Confidentiality and Data Protection

Confidential Sessions

Your therapy sessions and messages are private

No Data Selling

We don't share or sell your data for marketing

Secure Storage

Data stored on encrypted servers

4. When Confidentiality May Be Broken

Your privacy is our priority, but therapists may need to break confidentiality in specific situations for safety reasons.

Self-harm or harm to others

When you are at risk of harming yourself or others

Abuse situations

Suspected child abuse, domestic violence, or elder abuse

Legal requirements

Required by Bangladeshi law or court order

Emergency Action: If intervention is necessary, therapists may contact appropriate emergency services or authorities.

5. Data Retention

Active Account

We retain your data as long as you have an account with us.

Account Deletion

Personal information removed within 30 days of deletion request.

Some data may be retained longer where required by law or legal obligations.

6. Payment and Financial Data

Secure Processing

Payments processed through secure third-party gateways (bKash, Rocket).

No Storage

We do not store your full financial details.

7. User Rights

Access

View your personal data

Correction

Request corrections to inaccurate information

Deletion

Request account deletion at any time

Exercise Your Rights: Contact us at info@alightinzen.com to access, correct, or delete your data.

8. Security Measures

End-to-end encryption

For all communications

Secure authentication

For user accounts

Regular security audits

To prevent data breaches

Your Responsibility: No system is 100% secure. Please use a strong password and keep your login details private.

9. Third-Party Links and Services

External Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

10. Updates to This Policy

Policy Updates

We may update this Privacy Policy periodically. We will notify users of major changes through email or platform notifications.

11. Contact Information

For questions or concerns about this Privacy Policy, please contact us:

info@alightinzen.com